How Technology Is Changing the Process Serving Industry

Amaro Hesen • December 6, 2024

Process servers have always utilized technology to some degree. They have, for example, relied on different databases to provide them with property records and DMV records they could use to track people down. However, technology in process serving has changed dramatically in recent years and has made it even more important to process servers.


Skip tracing software is one of the prime examples of this. Instead of having to sift through public records manually, process servers can use this software to automatically search through the records stored in various digital databases.


There are also many other examples of new-age technology in process serving that makes life easier for process servers. Learn more about them below.


Mobile Apps

Many process servers used to have to carry file folders around filled with all the information they needed to serve legal documents. Thankfully, this isn’t the case anymore, thanks to the mobile apps that most process servers rely on these days.

Process servers use mobile apps to:

  • Gain access to legal documents
  • Keep track of a person’s whereabouts while trying to serve them
  • Receive updates on the process serving cases they’re working on


These mobile apps also often include secure messaging systems that allow users to communicate with clients and team members, keeping everyone on the same page during a case.


GPS Tracking

GPS tracking is another technological tool that works wonders for process servers. It can help them keep tabs on the people they’re trying to track down while allowing their clients to monitor their attempts to serve them legal documents.


Certain GPS-enabled devices even make it possible for process servers to indicate exactly when and where a person was served legal documents. They can pass this information along to clients to keep them happy by informing them of developments during cases.


Digital Document Management Systems

Trying to keep documents organized during process serving used to be a tall task for many process servers. However, the advancements that have been made to thetechnology in process serving have changed this.


Digital document management systems ensure process servers can:

  • Store documents
  • Manage documents and find them easily
  • Track electronic documents when they’re sent out to clients


Electronic Service of Process

Electronic service of process (e-Service) has completely changed the game for process servers. In some states, they’re now allowed to digitally serve people with legal documents through email, social media, etc., and collect electronic signatures from them.


Process servers need to ensure they remain in legal compliance when considering e-Service as an option. Federal Rule 4(e)(1) of the Federal Rules of Civil Procedure allows e-Service in some states but not others.


Artificial Intelligence

Artificial intelligence is already making a huge splash in many other industries, and it’s also starting to make waves in the process serving industry. Some process servers are using AI to:

  • Verify people’s personal information
  • Analyze people’s data, including litigation-related information
  • Identify possible red flags that could impact their ability to find people


Expect to see process servers use AI to carry out other tasks soon as the technology continues to evolve.


See How We’ve Embraced Technology in Process Serving by Contacting Us Today

At Professional Process Servers & Investigators, Inc., we have fully embraced technology in process serving. We’re always on the lookout for new technological tools that can help us track down subjects and serve them more efficiently.


Are you interested in hearing about the technology we utilize during process serving jobs?Get in touch with us by calling (844) 722-8835 today to speak with an experienced process server about it.


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